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VoIP & Network Manager

Brief Company Overview:
IT Mindshare is a veteran-owned technology firm located in Morgantown, WV servicing commercial, non-profit and local government clients. Our core business functions are technology services, Voice over IP (VoIP) service and website/software development. IT Mindshare is in its fifth year of operation and has extensive experience with organizations ranging in size from a few people to a several hundred. We are customer support focused. IT Mindshare recruits and retains the highest technology talent in the area to service our clients and continue to provide excellent value to the people of West Virginia. We have a fun company culture and a great track record of consistent growth every year of our existence.

Position Description:
The VoIP & Network Manager is responsible for the management of technology related projects to include the technical administration, integration, administration, logistics, process adherence, personnel and resource utilization, documentation and internal and external communication. Primarily, the VoIP & Network Manager will manage the installation, operations and support of the VoIP clients and networking project. The VoIP & Network Manager will assist with IT Manager duties that include management of the IT staff as well as the internal IT infrastructure such as the ticketing system, services software, hardware and similar functions. The VoIP & Network Manager will work with the executive team for financial and strategic planning of projects. Strong ability to self-manage with little guidance or oversight and still accomplish the goals of time, budget and quality expectations.

Core Qualifications:
  • Three (3) or more years of experience specifically related to VoIP & Network installations and operational support.
  • Two (2) or more years of experience working as a technology professional. Specifically, technology support with a focus on networking or server support.
  • Ability to lead projects and be a valuable and respectful team member.
  • Excellent understanding of TCP/IP, DNS, DHCP and similar protocols to include how they work and best practices.
  • Proficient with enterprise grade network hardware, software, configuration and installation.
  • Ability to diagnose network issues on corporate enterprise networks.
  • Excellent customer service such as communication, follow-up, conflict resolution with overall client satisfaction as the goal.
  • Good base knowledge of technology and an ability to explain it clearly to clients.
  • Excellent communication skills and a positive attitude.
  • Strong ability to self-manage with little guidance or oversight.
  • Valid driver’s license with minimal points on the driving record.

  • Bonus Qualifications:
  • Microsoft Exchange Server configuration, installation and management experience
  • Experience with Windows Server, specifically Active Directory and best practices for configuration.
  • Network administrator experience.
  • VMware ESXi certifications and in-depth experience
  • Microsoft SharePoint configuration, installation and management experience
  • Scripting experience
  • Experience working in a small company environment (under 50 employees)
  • Experience working for a Managed Services Provider

  • Position Requirements & Description:
  • Follow defined processes and provide process improvement.
  • Complete successful installations of VoIP, networking and technology products and services.
  • Provide excellent customer service to include communication, follow-up, conflict resolution and overall client satisfaction.
  • Excellent communication skills both internal to employees and external to clients is required.
  • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting project plans for implementing information technologies.
  • Verifies and improves application results by conducting system audits of technologies implemented.
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Maintains quality service by enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

  • Please E-mail your resume to info@ITMindshare.com to apply for this position.